The Tale of Two 911 Calls

I'm convinced that the world is just so backwards sometimes.   Can someone explain how a dog can call 911 and save his owner's life, yet, a 5 year old boy tried to do the same thing for his mother, only to have the 911 operators accuse him of making prank calls???  That little kid had to watch his mother die while the 911 operators reacted to his second attempt to call for help "by sending police out to discipline the child and inform the parent that the youngster was dialing 911", yet, this dog was able to call for help, and his owner survived?  People suck sometimes......